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How do I return my device to finloup?

Learn more about our easy-peasy return process.

Smaro Makropoulou avatar
Written by Smaro Makropoulou
Updated over a week ago

In this article, you'll find a detailed guide about how to return your equipment to finloup, either to repair it or to terminate your plan.

To do that, email us at [email protected] to let us know you want to return the device so we can terminate your subscription if you wish to terminate your leasing plan. Then, follow the steps below.

Return your device to finloup

Via ACS courier

  • Return the device(s) to factory settings. If you return the equipment to be repaired, it is necessary to turn off the Find My Device feature from the Apple devices by removing the device from your account. Otherwise, we cannot proceed with any actions to repair the device/devices:

  • Pack the device(s) with all its accessories.

  • Go to the nearest ACS store.

  • Choose the receiver charge so that the shipment is billed to us.

  • Use the following recipient details: ACS branch in Koukaki, Peiraios 193, Athens 118 53, for FINLOUP AE, tel. 6952311266, [email protected].

Once we receive the device, we will complete the technical check and let you know about the termination of your plan.

❗Important note: Please send us the tracking number of the package.

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